Moon Palace Jamaica is one of the highest rated resorts in Jamdung, as locals often call their famous island. However, it comes with a price – $1,000 or more per room per night – which should guarantee irreproachable services and amenities, right?
Let’s see how it really is.
General Info About Moon Palace Jamaica Grande Resort & Spa
Moonpalace offers luxurious accommodation, permanent room service, and exotic sceneries which are bound to relax you and provide a distraction from your day-to-day worries.
The Rooms at Moon Palace Jamaica Grande
When booking a room at the Moon Palace Jamaica, you can choose among four types of suites. Each of these comes equipped with one king bed and two double beds (with the family deluxe suite having both), private bathroom and shower, mini bar, an LCD with satellite TV, bath products and hair dryer, ironing station, bathrobes and slippers, a safe for laptops and other valuable items, individual AC, coffee making kit, and an iPod dock.
As for the services, guests of the Moon Palace Jamaica will enjoy the convenience of a turndown service, free Wi-Fi, and permanent room service.
Now let’s see which room types are available:
Partial Ocean View Suite
This type of room can accommodate up to 4 people without getting crowded. While not directly facing the ocean, this can be seen from the room’s window.
Ocean View Suite
The ocean view room directly faces the Caribbean Sea.
Concierge Level Suites
Also known as VIP suites, guests who choose these suites can enjoy following extra amenities:
- Access to the private beach lounge area and waiter service;
- Liquor dispenser with top products;
- Romantic candlelight dinner;
- Mini bar;
- Private check-in and check-out service;
- An arrival gift, usually a bottle of red wine;
- Non-stop room service;
- High-quality bath products by L’Occitane;
- Two massage sessions.
Family Deluxe Suites
As their name suggests, the family deluxe suites are meant to provide an upgraded experience for those traveling with children. They comprise of two bedrooms, one with a king size bed and another with two double beds, which offer privacy and comfort. The extra amenities include:
- Permanent room service with mini menus for children;
- An Xbox or DVD player with games and DVDs available on demand;
- A children’s kit for a fun day at the beach;
- Bathrobes and slippers for children.
Restaurants & Bars
Guests of the Moon palace Jamaica Grande can experience oriental, Italian, or international cuisine in one of the restaurants available in the resort. The diversity of meals and seafood dishes guarantee you will have a new culinary experience with your every meal. The Moon palace resorts also offer a self-service coffee shop and two bars with high-quality drinks.
The “All Inclusive” Concept
Apart from the meals that come with every All Inclusive accommodation, guests can also enjoy unlimited beverages or cocktails and a daily English tea hour. Customers also have full access to:
- Air-conditioned gym and aerobics classes;
- 24/7 tennis courts;
- Beach parties, fashion shows, and other entertaining activities;
- Children’s clubs;
- Pirate’s Paradise Water Park.
Staying at the Moon Palace Jamaica Grande Resort and Spa
Of the almost 40 Ocho Rios Jamaica resorts Moon Palace is in the top 10, but some might even argue a top 5 would fit the palace resorts Jamaica even with the most exigent criteria in mind. We analyzed 4 main groups of travelers and their opinions to make an idea on how much this resort fits each of their needs. Here are our findings:
Groups of friends gave this resort the highest ratings; none of them were mildly or completely dissatisfied with their stay, services, or overall experience in the Moon Palace Jamaica Grande resort.
Business travelers were also content with their stay. The hundreds of people who traveled to Jamaica for work and chose this resort only had positive feedback.
Most couples were satisfied with the experience the resort had to offer. However, there were some that found the Moon Palace Jamaica did not meet their expectations.
Families that stayed at the Moon Palace were generally happy with their stay. Nevertheless, some families had negative experience
The most frequent complaints revolve around receiving a different type of room and being unable to fix the mistake, taking too long for the room service to meet a demand, or employees’ attitude towards customers. However, customers also reported unfit services, refurbishments being made during their stay, and mold or mildew in some of the rooms – which is worrying and unacceptable for a 5* hotel if it is true.
Strong Points
Of the Palace Resorts Jamaica, Moon Palace definitely is one of the nicest accommodations you could find. Spacious rooms and pools, privacy, and a wide array of services should account for a great exotic vacation. The staff’s friendliness and helpfulness are also a big plus.
Weak Points
However, there is place for improvement. From what we could gather, management seems to have some issues with controlling and organizing the staff – which can be extremely hurtful to the resort’s reputation. There also seems to be an improper guests-to-employee ratio, especially during the high season in Jamaica.
Bottom line: Moon Palace Jamaica certainly has potential – but it still needs some organization and improvement to be considered fit and well worth its price overall. We’re not saying choosing this resort is throwing money out the window; No, that would be exaggerated and uncalled for. What we are saying is, don’t be surprised if things do not go the way you expected.